This policy explains what information HostCraft collects, how we use it, and the choices you have about your data when using our websites, console, and infrastructure services.
We collect information that you provide directly to us when you create an account, open a ticket, or communicate with our team. This may include your name, contact details, and billing information.
We also collect technical and usage information when you interact with our services, such as IP addresses, browser type, device identifiers, and logs related to access, provisioning, and performance of your instances.
We use your information to provide and operate the services you request, including provisioning infrastructure, processing payments, troubleshooting issues, and communicating with you about your account or incidents.
We may use aggregated and anonymized data to improve reliability, plan capacity, and enhance the performance and security of our platform.
Our websites and console may use cookies or similar technologies to maintain sessions, remember preferences, and measure basic usage patterns. You can control cookies through your browser settings, but disabling certain cookies may affect how the services function.
We do not sell your personal information. We may share necessary data with trusted third parties that help us operate our services, such as payment processors, datacenter partners, or security tooling, under appropriate confidentiality and data protection obligations.
We may also disclose information when required by law, regulation, or legal process, or to protect our rights, users, and infrastructure from abuse or security threats.
We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Technical logs may be kept for shorter or longer periods depending on their purpose and security relevance.
We implement technical and organizational measures designed to protect your information against unauthorized access, loss, or misuse. No system can be completely secure, so you should also safeguard your credentials and follow security best practices for workloads you deploy.
You can update certain account details and communication preferences through the console or by contacting support. If you wish to close your account, you may request this through our support channels; we may retain limited information as required for legal or operational reasons.
Depending on where you are located and where you deploy resources, your data may be processed or stored in different regions. We work with infrastructure partners that follow industry-standard security and compliance practices.
We may update this privacy policy from time to time. When changes are material, we will provide notice via the site, console, or email. Your continued use of the services after changes take effect constitutes acceptance of the updated policy.
If you have questions about this policy or how we handle your data, contact our team using the Support page or email.
For privacy or data-related inquiries, reach out to support@hostcraft.xyz.
This page is a general overview of how HostCraft handles data and does not override any specific data processing agreements or legal requirements that may apply to your use of the services.
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